Job Summary:
One of our clients in Riyadh is looking for Boutique Manager, responsible for producing desirable sales results, achieving the sales target, objectives, sales revenue and maintaining a sustainable customer enchantment in luxury level by mastering the sales process, product knowledge for optimum profitability. Maintain Key Client relationship and assure a professional customer service behavior that exceeds customer expectations.
Key Responsibilities:
- Apply and Implement Company culture among the team.
- Manage the opening and closing shifts of the boutique.
- Daily briefs for the team to cover Sales performance, CRM Review, and daily objectives.
- Weekly meetings with the respective manager to deliver: Market Brief, Team updates, Retail Performance analysis, and upcoming opportunities.
- Weekly meetings with the team to review the KPIs, merchandising needs, Special orders follow up, opportunities in the pipeline, personal targets achievements, and all other boutique related matters.
- Lead the boutique to reach monthly and annual targets.
- Analyze sales statistics to determine business growth potential, and monitors sales performance on a continuous basis. Submit all this information in the monthly report.
- Seek new customers and new sales opportunities, initiates action plan to approach and secure new businesses for the Company.
- Update the management on changing sales trends within the market to foster needed changes and adjust plans accordingly.
- Lead, develop, build and influence a top notch and experienced sales team, through continuous mentoring, training and weekly meetings.
- Ensure proper stock levels are maintained and dead stock depleted in the boutique.
- Facilitate and convey feedback to the management regarding retail needs and challenges.
- Work closely to HR to for employee related matters, identify and reward star performers through the Performance Management System and career/succession planning.
- Develop and maintain a strong work relationship with company’s key clients in the market.
- Ensure that all sales team contact the regular and potential customers through phone call or direct contact.
- Maximize the usage of salesforce™ CRM system by all the sales team by encouraging the team and reinforcing its benefits.
- Maintain the boutique environment and customer enchantment checklist as per the company standards and run quarterly Customer enchantment audits to the boutique. (Based on the boutique Guide).
- Ensure that the boutique is submitting the daily sales report, footfall registration, and won/loss opportunities on a daily basis with complete professionalism.
- In charge of boutique opening/closing procedure, accountable for handing the keys, the alarm code, and POS.
- Work roster schedule for all team and monitor the attendance and vacation.
- Prepare the boutique for welcoming customers: checking the showcase, displays, monitor cleanliness and tidiness of the boutique at all the times, and assure the inventory count and control upon every beginning of the shift.
- Manage or assign someone to handle the petty cash, and monitor the weekly reports shared with finance department.
- Placing new order related to stock gap and sales tools.
- Handle the business emails for any requirements.
- Ensure that all boutique team are aligned with Company’s grooming standards, work etiquette and product displays are according to the 5s methodology.
- Presents Jewelry using company luxury standards.
- Manage the discount average, handle and conduct professionally the price negotiation of the customer, following Company Discount Policy.
- Upselling and cross-selling at any upcoming opportunity and promote other company branches.
- Closing the deal and manage the necessary processes as per company standards after sales with customers.
- Responds to any management project when assigned (attending events and exhibitions).
- Report the boutique maintenance issues and repairs to the operation team.
- Supervise and assist the sales team for gaining a clear understanding about their customer requirements by asking open and specific questions.
- Manage the team labeling any newly received items, or upon price change.
- Responsible of securing and updating work permits, letters and other as per management requirement.
- Manage and audit the repairs received from customers, and call customer for collection.
- Inventory and cash control.
- Work along with Marketing team by providing report about customer require and what to advertise.
Requirements:
- More than 5 years’ experience on the same role
