Job Summary:
One of our clients in Dubai is looking for Business Centre Manager
Key Responsibilities:
- The Business Centre Manager is responsible for the overall management, profitability, and smooth operation of the Business Centre. This role oversees day-to-day operations, client relations, sales and leasing, team management, financial performance, and compliance, ensuring high service standards and optimal utilization of facilities.
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- Sales & Business Development
- Drive occupancy levels through leasing of office spaces, desks, and meeting rooms.
- Develop and implement sales strategies to increase revenue and market presence.
- Conduct client tours, prepare proposals, negotiate contracts, and close deals.
- Identify new business opportunities, partnerships, and corporate clients.
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- Operations Management
- Oversee the daily operations of the Business Centre, ensuring efficient and uninterrupted services.
- Ensure all facilities (offices, meeting rooms, common areas) are well maintained and operational.
- Implement and improve operational policies, procedures, and service standards.
- Client Relationship Management
- Act as the primary point of contact for clients and ensure high customer satisfaction.
- Handle client concerns, complaints, and escalations in a professional and timely manner.
- Ensure timely renewals of agreements and upselling of additional services.
- Financial & Administrative Management
- Prepare and manage budgets, forecasts, and operational reports.
- Monitor revenue, expenses, invoices, and collections to ensure profitability.
- Ensure compliance with company policies, legal requirements, and local regulations.
- Maintain accurate records, contracts, and documentation.
- Team Leadership & HR Coordination
- Lead, supervise, and motivate the Business Centre team (front desk, sales, operations staff).
- Assign duties, set performance targets, and conduct regular performance reviews.
- Coordinate staff schedules, training, and development activities.
- Foster a professional, service-oriented, and collaborative work culture.
- Marketing & Brand Representation
- Support marketing initiatives, promotions, and events to enhance brand visibility.
- Represent the Business Centre in networking events and client meetings.
- Ensure consistent brand standards across all client-facing areas.
Requirements:
- Bachelor’s degree in Business Administration, Management, or a related field (preferred).
- 5–8 years of experience in business center management, serviced offices, real estate, hospitality, or a similar role.
- Proven experience in sales, operations, and team management.
- Knowledge of UAE business practices and regulations is an advantage.
