Nadia`s client, One of the largest Logistics companies requires a General Manager Operations with 15 years experience in all aspects of supply chain and warehousing operations.

JOB PURPOSE

The incumbent would be responsible and accountable for the overall efficient operation of the warehouse, including order fulfilment, shipping/receiving, and inventory activities.

KEY RESPONSIBILITIES

• Strategic planning and execution of logistics, supply chain, transportation, and distribution management
• Ensure that the warehouse operates at peak efficiency — with customer satisfaction the primary goal, by supervising, organizing, and training warehouse employees and establishing, monitoring, and managing operational goals.
• Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Liaison with various Authorities to ensure smooth functioning of DC
• Responsible for Key Account Management and Customer Engagement
• Defining and implementation of SOPs and SLAs for vendors and contractor
• Contract and Project Management for new and existing DCs/Warehouses and responsible for System implementation
• Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
• Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement
• Monitor and manage all revenues and expenses that impact P&L performance.
• Ensure that customer's service expectations are met, including achieving all service levels metrics and quality performance goals
• Ensure compliance with specified contract metrics, oversee operational and personnel activities in the facility, and maintain high standards of operational proficiency
• Responsible for facility and assets management, service and maintenance, insurance, and claims.
• Ensure Forecasting, planning, procurement and inventory control of all the warehouse.
• Ensure quality management system & HSE standards and procedures are implemented throughout functional groups.
• Schedule and oversee warehouse team and manage the flow and quality of work to maximize efficiency and minimize overtime.
• Hire, train, develop, and evaluate staff effectively, consulting with human resources as appropriate.
• Meet regularly with warehouse leads to analyze productivity and develop actionable plans for loss prevention.
• Focus on productivity, quality, and safety requirements in accordance with company needs and customer requirements.
• Communicate and interact with customers and various internal functional departments (i.e. IT, HR, Accounting, etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance.
• Generate, cultivate and communicate ideas for continual improvement of processes and activities across all areas of the operation.
• Prepare various reports and analyses as required by the customer