Our client, one of the well-established IT Consultancy firms based in Dubai is looking for a Product Development Manager.
Incumbent will work with cross-functional teams to recommend and develop new technology products and further enhance existing products to best meet customers’ needs. As a Product Development Manager, your job duties include conducting market research of technology products and services, development of product conceptual design and customer journey, collaborating with cross-functional teams, providing feedback and revisions on product development ideas, and helping integrated teams prepare for a product launch or relaunch
Job Duties :
·Manage, maintain and enhance product and service delivery channels. ·Analyze product and service delivery channels and identify potential improvement opportunities. ·Lead end to end product design and development to deliver optimal services to customers ·Capture and analyses customer needs and build business case & improvement roadmap ·Analyze customer journey and interaction and improve service delivery. ·Assist in design, development, and management of new, existing products. ·Lead the design of product and add new functionality and features. ·Identify latest technologies and trends to enhance service delivery and product features. ·Develop expertise in product knowledge, technical knowledge, and industry and process knowledge in relevant product areas. ·Develop product reference document and product courseware for customers. ·Address customer queries in timely fashion. ·Work with management and client to determine product roadmap and milestones. ·Evaluate potential system integrators to develop and or enhance the products and service delivery channels.
- Bachelor’s / master’s degree in MIS, IT, or any related field. - Minimum 6 Years of related experience. -Knowledge in working in product management, product development, customer services, customer journey mapping, customer experience, service architecture, service deliver model, mobile applications, latest technology. -Strong communication skills -Excellent technical abilities, strong interpersonal skills, and effective project management abilities. -Problem solving skills