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Location:
Dubai
Salary - AED :
28000 / Month
Experience :
15 Years
Benefits :
Medical and Ticket for self
SERVICE DELIVERY MANAGER   (30175)

Our client a System Integrator ( with a headcount of 500+)  is looking to hire a Service Delivery Manager with 15 years of experience, reporting to Head - Service Delivery. Arabic Speakers only with Hardware System integration background and experience with NOC/ Managed Services.

Job description:

· Experience in a role with strong working knowledge and understanding of NOC and Managed Service operations with in ITIL frameworks (Incident, Change and Problem Management).

· Service delivery assurance to ensure maximum service availability and performance to our customer’s infrastructures we manage.

· Driving and implementing operations services strategy in order to achieve performance and quality in alignment with Global Services Standards.

· Monitoring customer satisfaction to modify working practices in line with a continuously evolving industry sector.

· Knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues, and communicate this information to the engagement team.

· Experience of ITIL, ISO20K and ISO27K standards framework and implementation exposure.

· Building the subject matter expertise within the function and provide resources into approved projects whilst maintaining operational coverage and efficiency.

· Be responsible for career development and appraisals.

· Performing Data Center and/or System Consolidation/Relocations, including Migration Planning/Design, Communication, Coordination and Execution.

· Interacting with IT staff or vendors in performing complex testing, support and troubleshooting functions.

· Demonstrate an in-depth understanding of partner contract nuances to execute programs effectively.

· Ensure continual improvement in customer satisfaction, delivering higher value services and productivity.

The roles definition breaks down into the following areas:

Operational Efficiency:

· Manage day-to-day 24 /7 operations, in the area of desktops, infrastructure networks and applications to exceptional levels of service in excess of business expectations.

· Experience to understand and capture business and technical requirements.

· Operational management experience in dealing with internal and external customer communications.

· A depth of knowledge and experience controlling variables such as time, scope, and risk management.

  Should have experience of a Hardware System Integrator only.