Our client, a leading investment partner operating across all emirates, seeks to hire a Head of Operations to manage QSR venture based in Dubai. Potential incumbents should fulfil the below requisites and must be experienced in the key result area listed to be eligible for the role.
This position is responsible for planning, coordinating, and managing field activities including budgeting and implementing projects. Lead role in identifying, evaluating, and recommending service opportunities. Focuses on vendor management to achieve optimal service levels related to quality, cost, and customer satisfaction. Influences contractor behavior via contractor review sessions. Analyzes regional service provider performance trends and develops action plans to improve performance levels associated with procedure compliance, response, and completion times. Develops strategies to maximize production and eliminate disruptions and downtime by translating performance and repair trends into meaningful business requirements for the field and service provider community.
Key Result Area:
Provide oversight and support for 20 store locations
Enforces initiatives related to regulatory guidelines and client requirements
Lead role in the stewardship of client Health and Safety Programs and Initiatives
Responsibilities will include the maintenance and modification of quality management systems and procedures and leading the continuous quality improvement efforts
Assume responsibility for the daily operations of assigned accounts, including relationship management of client field personnel
Define key business processes and their requirements; provide support to the field and interact with internal and external customers
Travel requirements are dictated by the necessities of the job. Represents Company and client at trade conventions as required
Must be able to effectively manage Client(s) facility maintenance, clearly articulate business drivers, and FM Facility Maintenance Processes
Responsible for ensuring Service Providers maintain high standards of safety and operational integrity.
Review Service Provider coverage model. Ensure optimization of the program.
Manage Customer Satisfaction and positive client relationships.
Provide oversight of the facility operational review process. Identify customer locations with high maintenance activities and produces recommendations that result in reduced down time and maintenance costs.
Keeps Division Facilities Manager informed of major issues.
Provide oversight of the asset management program. (ie: building, equipment).
Works with Operations and various client departments on remodels, capital replacements and program rollouts requiring equipment and/or contractor services
Conducts meetings and makes presentations on facilities related issues and topics as appropriate.
Maintains a high level of technical expertise in the field of construction, refrigeration, fast food equipment, electronics, utility management, etc.
As necessary, will work with FM Accounts Payable department to review and resolve invoicing issues and accounting issues, i.e. disputed charges or costs charged to wrong account, by working directly with
company's accounting department.
Perform oversight of the repeat / multiple service calls that have been submitted for a specific site
Bachelor's degree in Business Administration/MBA or diploma or degree from hotel/hospitality discipline
Proven experience as quality manager
Conscientious and responsible
A keen eye for detail and a result driven approach
Outstanding communication skills
Excellent organizational and leadership skills
Proficient in MS Office
In depth understanding of quality control procedures and relevant legal standards
Excellent math abilities and working knowledge of data analysis/statistical methods
Certification of quality control is a strong advantage