Our client, a multinational commercial vehicle manufacturing company is urgently looking for an IT Manager to be based in Dubai.

Key Responsibilities

·         Provide comprehensive IT support for the partner network, encompassing ticketing, registration processes, and system-related partner onboarding.

·         Serve as the primary IT helpdesk, delivering user support for partner systems.

·         Manage demand and requirements effectively.

·         Act as the main point of contact for all aspects of the partner system landscape, working in close collaboration with system owners, Area Sales Managers, and HQ IT.

·         Support Enterprise Architecture Management (EAM) initiatives based on LeanIX.

·         Facilitate the IT setup for new partners.

·         Coordinate all IT topics of our Sales offices in Australia, Mexico, Chile, and future locations.

·         Ensure seamless business operations for sales colleagues in sales offices.

·         Provide strategic IT input for global partner management projects.

·         Lead and contribute to global projects within the Retail IT organization.

·         Foster collaboration with IT managers worldwide, the HQ network department, and Area Sales Managers.

·         Engage in international collaboration with other entities on IT topics and partner integration.

·         Undertake additional tasks as assigned

Skills & Qualifications

·         Bachelor’s degree in business information systems, computer science, or a related field.

·         Minimum of 5 years of experience in IT operations.

·         Proven ability to work effectively within a global IT team.

·         Experience in the commercial vehicle industry is preferred.

·         Proficiency in IT applications such as ERP and DMS; SAP experience is advantageous.

·         Strong background in IT project management and ITIL.

·         Expertise in IT security.

·         Proactive approach to driving digitalization.

·         Passion for new technologies and IT innovations.

·         Strong customer orientation with excellent communication skills and a collaborative team-oriented attitude.

·         Ability to work independently and as part of a team.

·         Excellent command of English; proficiency in German is a plus.

·         Willingness to travel.