Our client is a healthcare data-technology company that serves healthcare providers, pharmaceutical organizations and insurance providers.

Company’s clinical intelligence platform offers a suite that enables intelligent patient care, doctor education, business intelligence and clinical research. The solutions are primarily offered on a SaaS (Software as a Service) model. The key stakeholders for using the solution suite are across Head of Marketing, Head of IT, Digital Transformation office, Patient Experience teams, Operations, Sales and Medico-Marketing.

With offices in India and UAE, Company serves 100+ providers (hospitals, diagnostic chains & clinic chains) and payors, and 25+ pharma companies across South Asia, GCC and Southeast Asia.

Role Description:

Designation: AVP – Account Management (SaaS/Healthcare)

Location: Dubai, UAE

The candidate will be responsible for engaging with mid-senior level executives across clients to establish the need and adoption of company’s solutions, and to perform regular management updates and drive best-in-class customer satisfaction / NPS.

Key Responsibilities:

•       Responsible for solutioning with clients and building appropriate solutions leveraging combination of Company assets and solutions

•       Work with internal Company stakeholders / teams to ensure client expectations and contract commitments are timely and properly delivered

•       Ensure best-in-class delivery and timely / regular management updates, with deep insights and intelligence across Company’s value addition across product offerings

•       Drive intelligent and value-add engagements with the clients to establish a relationship of trust and strategic partner

•       Deepen client relationships to drive stickiness and identify potential business expansion opportunities

•       Constantly strive to learn and gain knowledge about the healthcare ecosystem and observe and adapt to changing market conditions, review direct competition, and conduct research

•       Develop strategic growth plans across accounts; conduct regular account planning activities and collect inside-out and outside-in intelligence

•       Frequent travel across Middle East would be required (post Covid-19)

Requirements:

•       Minimum 3 years of relevant experience in management consulting – with experience in and understanding of the healthcare landscape (across healthcare providers, pharma & life sciences, and payors)

•       Ability to articulate technical concepts and understand business drivers

•       Ability to drive and communicate insights from data

•       Strong passion for customer success and experience of achieving customer satisfaction

•       Additional points for under-grad in computer science/ technology

•       Strong Communication and interpersonal skills

•       Strong written and verbal English communication skills