Job Summary:
The Credit Controller Manager is responsible for leading the credit control and accounts receivable function across the Middle East region. The role ensures effective credit risk management, timely collection of customer receivables, optimization of cash flow, and compliance with company credit policies and procedures. The position partners closely with Sales, Customer Service, Operations, and Finance teams to support business growth while minimizing financial risk.
Key Responsibilities:
- Credit Risk Management
- Develop, implement, and maintain regional credit control policies, processes, and procedures.
- Review and approve customer credit applications and credit limit recommendations within delegated authority.
- Monitor customer credit exposure and identify emerging risks.
- Conduct regular reviews of customer creditworthiness and payment performance.
- Recommend actions to mitigate bad debt exposure and financial risk.
- Accounts Receivable & Collections
- Lead and manage collection activities to ensure timely payment of outstanding invoices.
- Monitor aged debt reports and drive action plans to address overdue balances.
- Work with customers and internal stakeholders to resolve billing disputes and collection issues.
- Ensure consistent application of collection strategies across all Middle East markets.
- Manage escalated collection matters, including legal recovery processes where required.
- Leadership & Team Management
- Lead, coach, and develop the regional credit control team.
- Establish clear performance expectations and monitor team effectiveness.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Support succession planning and capability development within the team.
- Stakeholder Engagement
- Partner with Sales teams to balance commercial growth objectives with credit risk management.
- Collaborate with Customer Service and Operations teams to resolve customer concerns impacting collections.
- Build strong relationships with key customers to facilitate effective issue resolution and payment adherence.
- Provide advice and support to business leaders on credit-related matters.
- Reporting & Compliance
- Prepare and present regular reports on collection performance, aged receivables, DSO, bad debt exposure, and credit risk metrics.
- Ensure compliance with company policies, internal controls, and financial governance standards.
- Support internal and external audits as required.
- Maintain accurate and complete customer account records.
- Continuous Improvement
- Identify and implement process improvements to enhance collection efficiency and cash flow performance.
- Drive automation initiatives and system enhancements within the credit management process.
- Promote best practices and standardization across the region.
Requirements:
- Minimum 7-10 years' experience in Credit Control, Accounts Receivable, or Credit Risk Management.
- Minimum 3 years' experience leading and developing teams.
- Experience managing credit and collections operations across multiple Middle East countries.
- Experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar.
- Experience in B2B services, manufacturing, utilities, or related industries preferred
