Job Summary:
Our client, a multinational company based in Dubai is currently looking for an After-Sales Service Technical Engineer – Rotating Equipment (Compressor). The position may be based in either Dubai or Saudi Arabia; therefore, the candidate should be willing to work in either location as required. You will be responsible for after-sales service support for Process Gas Compressors across the Middle East, India, and Africa. The role combines technical support, customer relations, and coordination with internal and external stakeholders.
Key Responsibilities:
- Proactive Support
- Regular customer visits and technical meetings
- Proposal of preventive maintenance and service solutions
- Advisory support for spare parts planning
- Overhaul scope discussion and technical clarification
- Troubleshooting
- Emergency first-response coordination
- Root cause analysis and discussion with the technical team
- Technical explanation and reporting to customers
- Field Service & Coordination
- Arrange supervisory services and coordinate site mobilization
- Support dispatched supervisors
- Workshop Technical Support
- Evaluate and assess partner workshops in advance to ensure technical capability, facilities, manpower, and quality standards
- Collaborate with the technical team on all necessary technical and commercial matters
- Plan and coordinate overhaul, maintenance, and repair activities
- Review inspection findings and determine necessary corrective actions
- Technical Communication & Documentation
- Interpret engineering drawings
- Prepare technical explanations and reports for customers
- Communicate technical matters with the engineering team
- Sales Support
- Provide technical support to the sales team for service proposals and quotations
- Define and clarify technical scope of work for commercial offers
- Support cost estimation and technical justification for pricing
Requirements:
- Bachelor’s degree in Engineering or a related technical field
- Minimum 5 years of experience in Petrochemical or Oil & Gas industry
- Experience with rotating equipment (compressors, turbines, pumps)
- Ability to read and interpret engineering drawings
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) for reporting, analysis, and presentation purposes
- Fluent in English (written and spoken); Arabic language skills are an advantage
- Willingness to travel (approx. 50%)
- Strong interest in mechanical systems and engineering
