A multinational company is looking for an After Market Service Manager. Preferably from the following industries: Elevators/ Escalators, AC/ HVAC, Firefighting/ Fire Alarm Systems, BMS Systems, Cars, Industrial Automated Doors.
Background / Experience
Minimum 5 years of experience in after-market sales, commercial sales, retail sales and facility.
Management sales with an understanding of the Industry Logistics within Middle East.
Bachelor’s degree in relevant to Business or Engineering.
Previous experience in the wholesale and/or Retail sales experience in commercial business.
Previous experience in the commercial business in connection with end users decision makers within the Middle East.
Negotiation, communication and leadership skills.
Multi-Cultural experience in the Middle East region.
English language proficiency is a must. Arabic and/or Urdu are preferable.
Valid UAE driver’s license is a must.
Key Responsibilities of this role
Steer and develop the General Aftermarket Business Development and its client body in order to ensure optimal market opportunities.
Steer and develop the direct sales to exploit current market potentials of the AMO business within the selected market of the United Arab Emirates.
Steer and develop optimal planning and reporting forecast tools according to the company’s service requirements
Support the Company’s Service Sales Representative team
Ensure Compliance and Business Ethics according to Laws and Company’s rules and regulations
Duties & Responsibilities:
General aftermarket business in UAE & Dealers in the Middle East Region:
Coordinate the Customer Services spare parts sales processes and positioning per market within regional coverage.
Visit on quarterly basis the regional markets to gather information, build benchmark strategies, improve performance, and generate potential business opportunities.
Analyze data to monitor performance, plan improvement and demand for the MENA markets.
Analyze the database in order to report current market competitive situations in order to facilitate sales strategies, study customer ordering behavior, and gain insight into end-users penetration of parts.
Provide analyses regarding data trends, history, and forecasts.
Develop, maintain and analyze Sales budgets.
Ensure daily prices and discounts are implemented timely and accurately.
Insure proper documentation including Spare parts blanket orders, Quotation Track pool, Growth analysis per Aftermarket Key account clients & maintenance contract growth price & profit.
Ensure documentation is accurately processed, distributed and released to Supply Chain,
Aftermarket Service field operation, Administration & Contracts and Operations management in a timely manner.
Follow and monitor accurate billing to clients based on agreed pricing while ensuring accurate collection in coordination with Finance Department.
Co-ordinate with logistics management to provide all the outstanding delivery orders on time.
Ensure deep understanding of the marketplace and customer requirements and ensure customer satisfaction.
Meet with new customers on weekly basis to generate new opportunity within the regional market.
Implement the market incentive programs (regional campaigns, revised pricing strategies and specific market campaigns) in coordination with Pre-sales department.
Manage the activities of the Customer Support Specialists that interact daily with Service client base to further enhance the sales process end to end.
Provide coaching for the Customer Support Staff, support and direct them in day-to-day business.
Define the sales targets (quantitative and qualitative) and control the target achievement – safeguard net revenue targets with clear roadmaps implementation.
Safeguard compliance measures implemented.
Plan the operations per year based on market by market for quantitative and qualitative aspects.
Plan the monthly sales and report by volume and pricing targets.
Conduct Market Analysis including project deals and lost sales.
Develop and propose incentive programs put in place to ensure parts market penetration.
Coordinate with the finance department to ensure on time payments.
Coordinate the logistics activities with relevant departments at the Company’s Headquarters.