Our client, a leading group aimed in the hospitality industry is looking to hire an experienced Operations Manager for their Fujairah division. 

Responsibilities:

• Work Closely with the management to achieve Business Goals and objective.
• Manage the day-to-day operation of outlets and report to management
• Hands on outlets setup in terms of pre-opening tasks
• Oversee and implement training plans of staff across all outlets
• Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
• Assist in recruiting the right members for every brand
• Ensure all outlets run smoothly and complies with safety regulations
• Familiar with suppliers in UAE market and overseas
• Plan and implement environmentally sustainable work practices
• Provide advice and guidance on issues relating to training as required
• Check on outlets in a regular basis to make sure they are perfectly operating
• Managing project progress and adapt work as required.
• Conducting outlets review and creating detailed reports for management
• Optimizing and improving processes and the overall approach where necessary
• Promote and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the management.
• Investigate team member accidents, carry out initial enquiry to determine root cause in the interest of maintaining a safe work environment.
• Create and keep a healthy and comfortable working environment for staff at outlet level
• Monitor and ensure quarterly maintenance is conducted across all outlets
• Manage stock control and inventory levels and report to management
• Monitoring project performance and report management
• Stay up to date with market trends and bring new ideas to implement
• Communicate with the marketing department and oversee campaigns execution
• Establish events calendar and prepare all outlets to launch specific promotions according to the occasion
•  Prepare yearly and budget forecasts for outlets
• Ensure all outlets look presentable as per brand guidelines
•  Maintain records of revenue across outlets and implement activations to increase revenue
• Carry out pre-opening tasks across new upcoming projects
•  Establish and enforce sales targets given by management across outlets
• Daily and weekly meet-up with outlet managers to ensure company policies and standards are implemented
• Monitor online reviews and ratings for all brands and ensure they are up to standards
• Implement necessary SOP’s across outlets to ensure standardization and smooth operation
• Maintain levels of excellent customer service across all outlets and handle customer complaints personally
• Oversee any catering, VIP event, or pop up for any outlet
• Keep operational cost across outlets on budget and suggest methods to save cost
• Monitor and implement customer satisfaction activities across all outlets

Requirements:

• Bachelor’s degree in hospitality and Certification
• Minimum of 5 years in Food & Beverage Manager role or similar role
• Previous experience in managing several outlets
•  Previous knowledge in various computer software such as word, excel, PowerPoint, and POS systems
• Experience in Outlet Pre-Opening and setup
• Previous experience in licensed outlets
• Good Organizational, Leadership, decision making, problem solving and Interpersonal skills
• Be able to prioritize workload
• Well-organized and detail-oriented and able to multi-task
• Must have excellent verbal and written English skills.
• Ability to spot and resolve problems efficiently
•  Capable of delegating multiple tasks